*1. What is Shostha Bazar?*

Shostha Bazar is an online grocery store that offers a wide range of fresh and high-quality products delivered directly to your doorstep in Sylhet, Bangladesh. We aim to make grocery shopping easy, convenient, and reliable.

*2. How do I place an order?*

- *Step 1:* Browse our website and add the items you want to your shopping cart.

- *Step 2:* Once you have selected all your items, click on the cart icon and proceed to checkout.

- *Step 3:* Enter your delivery address, select your preferred payment method, and confirm your order.

- *Step 4:* You will receive a confirmation email or SMS with your order details.

 *3. What payment methods do you accept?*

We accept a variety of payment methods, including:

- *Cash on Delivery (COD)*

- *Mobile Banking (bKash, Nagad, Rocket)*

- *Credit/Debit Cards*

*4. Is there a delivery charge?*

Yes, a small delivery fee is applied depending on your location. However, we offer free delivery for orders above a certain amount, which will be mentioned on the checkout page.

 *5. When will my order be delivered?*

- *Same-Day Delivery:* For orders placed before 12:00 PM, we offer same-day delivery.

- *Next-Day Delivery:* Orders placed after 12:00 PM will be delivered the next day.

- *Scheduled Delivery:* You can also choose a preferred delivery time slot during checkout.

 *6. Can I modify or cancel my order after placing it?*

Yes, you can modify or cancel your order within one hour of placing it by contacting our customer service team at +8809611629457 or email us at support@shosthabazar.com.

*7. What if an item is out of stock?*

If an item is out of stock, it will be marked as such on our website. You can choose to be notified when it’s back in stock by selecting the "Notify Me" option on the product page.

 *8. How do I track my order?*

Once your order is dispatched, you will receive a tracking number via email or SMS. You can use this number to track your order on our website under the "Track My Order" section.

 *9. What is your return and refund policy?*

- *Returns:* If you receive a damaged or incorrect item, please contact us within 24 hours of delivery. We will arrange for a replacement or refund.

- *Refunds:* Refunds will be processed within 5-7 business days after the return is received and inspected.

 *10. How do I contact customer service?*

Our customer service team is available from 9:00 AM to 9:00 PM every day. You can reach us at:

- *Phone:* +8809611629457

- *Email:* support@shosthabazar.com

- *Live Chat:* Available on our website

 *11. Do you offer discounts or promotions?*

Yes, we regularly offer discounts and promotions. You can stay updated by subscribing to our newsletter or following us on social media.

 *12. Is my personal information secure?*

Yes, we take your privacy and security very seriously. All transactions are encrypted, and we never share your personal information with third parties without your consent. Please refer to our [Privacy Policy](#) for more details.

 *13. Do you have a mobile app?*

We are currently working on developing a mobile app to make shopping even more convenient. Stay tuned for updates!